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Delivery, Returns and FAQs

 

 

The shipping charged for dispatch to addresses outside of the UK is calculated according to the Royal Mail’s current postage prices.

Returns

At present we do not offer returns for unwanted goods. However, please contact us if you would like to cancel your order as we are willing to do so if the goods haven’t yet been posted.

In the unlikely event that an album is faulty, please contact us within 14 days of receiving the album and we will arrange a replacement CD. Please note that we will need the faulty album returned to us.

Frequently Asked Questions

When will my order arrive? Expand

Orders are usually dispatched within 3 working days of you placing your order. Over holidays such as Christmas and Easter this time may be longer.

UK

We send all orders via first class post, so orders should arrive 1-2 working days after dispatch.

Europe

The Royal Mail aims to deliver all parcels to Europe within 3-5 working days. This is not guaranteed, so please allow up to 10 working days for delivery when ordering.

International

The Royal Mail aims to deliver all International parcels within 7 working days. This is not guaranteed, so please allow up to 12 working days when ordering.

I would like Stuart to sign my CD, how do I contact you to ask? Expand

If you would like Stuart to sign your purchase, please email us at stuart@stuarttownend.co.uk at the time of ordering.

Why do I have to go to another website to purchase the digital sheet music of my chosen arrangement? Expand

www.scoreexchange.com is a website that works in affiliation with Scorch and Sibelius. Hosting Stuart’s sheet music on it allows you to view, transpose and play back the music before you purchase it. These facilities that would not have been available if we hosted the sheet music on this website.

 

Please visit www.scoreexchange.com/help for more information and FAQs about Score Exchange.

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